Have an Account?
Log in to check out faster.
At Vinatura Supplements, we care about your satisfaction just as much as your health and well-being. We are here to offer you a 90-Day Money Back Guarantee in case you don't simply love our products. Please read the details of the program below carefully.
Scope: The 90-day money back guarantee applies to all products that were purchased directly from this website and our official store on Amazon. If you purchased through another retailer, please contact them for your refund, as their own return policies will apply.
Eligibility: The guarantee starts from the date the product is delivered to the customer. If you are not satisfied with our product for any reason, you are eligible to claim a refund after 45 days to 90 days of product delivery.
Claims Process: To claim a refund, simply contact us about your problem about using the product via email at support@vinatura.store .
Refunds: Refunds will be processed via the payment methods that you used. Refunds will be issued within 10 business days of the receipt of the refund claim.
No Returns Needed: You are not required to return the product to claim a refund. We trust our customers to provide honest feedback about their experiences.
Fair Use: This guarantee is limited to one refund per product per customer. If you have claimed a refund for a product, you cannot claim a second refund for the same product on subsequent purchases. Each refund is limited to 1 unit (1 bottle) per product.
This is to ensure fairness and prevent misuse of our guarantee. We will evaluate circumstances out of scope of Fair Use on a case-by-case basis. We also reserve the right to refuse a refund request from customers who have a history of excessive refund claims.
If you order on Amazon and Amazon refuses to handle a problem you encounter with shipping and returns, please contact us at support@vinatura.store . We are happy to solve any of your problems!
You can exchange the product, if unused and undamaged, for up to 90 days for another one. If the items vary in price, simply pay the difference. Please contact us to initiate an exchange.
Replacements can be made within 14 days of expected delivery. Please contact us at support@vinatura.store regarding your problem to initiate a replacement.
To request an order cancellation, please email us at support@vinatura.store or reply to the order confirmation email you receive.
Note: submitting a request does not guarantee a cancellation. Cancellations depend on how far an order shipment has progressed into the fulfillment processing stage at our fulfillment center. If there are multiple shipments in an order, the cancellation request for each shipment will be treated independently.
You aren't charged for orders that are successfully canceled before shipping. If some items in an order have shipped, or have returned to us before reaching customers, fees for the shipped items, including unqualified shipping discounts because of reduced order value, will apply. We are unable to offer the option to intercept an order after it’s been shipped.
Once an order has been submitted, the order details cannot be changed, including the products, quantity, recipient name, and delivery address. Before you place an order, make sure that you have the accurate address. We are not responsible for any delivery failures that result from incorrect information submitted during order creation. Such orders are ineligible for reimbursement.
You are eligible for reimbursements on your orders if we determine that they have been lost or damaged. You have up to 90 days after the promised delivery date to submit your claim for any lost or damaged items on your orders.
Fulfillment fees and items in orders that are marked as delivered by the carrier are ineligible for reimbursement.
If your order isn’t delivered within 7 days after the promised delivery date or estimated delivery date, you can claim a lost reimbursement with us. Orders that are marked as delivered by the carrier aren’t generally eligible for reimbursement but do reach out to us via email to find a possible solution.
Simply contact us at support@vinatura.store using the same email you used for placing order to initiate a reimbursement. Please make sure to indicate your Order ID in the email.
If any items in your order are wrong, missing, or damaged in transit, you can file for reimbursement or replacement by contacting us. Simply contact us at support@vinatura.store using the same email you used for placing order to initiate a reimbursement. Please make sure to indicate your Order ID in the email.
To receive a reimbursement or replacement, you must provide photographic proof of the damaged item, wrong item, or missing items in the package.
When you submit a reimbursement or replacement claim for an order that contains damaged, wrong, or missing items, you must provide all four of the following:
To initiate a return, please follow these steps:
After we confirm that the items are eligible for returns, the return merchandise authorization form will be generated. The form contains the following two sections:
Return mailing label: A label that contains the address of the fulfillment center that will be receiving and processing the return. Please affix the label on the return package.
Return authorization slip: A form that contains a barcode and item description for the products being returned. The slip must be included inside the return package alongside the items.
Please note: Postage is not provided on the return mailing letter. The customers are responsible for purchasing and producing the return label.
Please take a picture before the package is sealed.
When a return is received at a fulfillment center, our associates validate the state of the product. If it’s deemed to be in an undamaged, unopened condition, we will issue a corresponding refund to you.
It may take up to 14 business days to process the return and refund.
Thanks for Subscribing!